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If your device is installed at a remote location and no physical access is available, you can try using some of the remote recovery options listed below.
- RMS. If the device has an active data connection, you can create an account and register your device on RMS. From there you can utilize these recovery options:
- SMS reboot. If the device has a SIM card that supports SMS, you can reboot it with a text message. Simply enter your device's admin password followed by the text reboot and separated by a space:
Example text: Password123 reboot - SMS factory reset. If the device has a SIM card that supports SMS, you can restore its configuration to factory settings with a text message. Simply enter your device's admin password followed by the text restore and separated by a space:
Example text: Password123 restore